Refund policy
Because we specialize in fresh, perishable dairy and specialty food products, our return policy differs from traditional retail. Customer satisfaction is our top priority, and we will always work to make things right. Perishable Items (Dairy, Fresh Foods, Specialty Products) Due to the nature of perishable goods, we are unable to accept returns on fresh dairy, eggs, meats, cheeses, smoked fish, or any refrigerated/frozen products. If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery or pickup with a photo of the item and your proof of purchase and we will issue a full refund or store credit at our discretion. Non-Perishable Items (Merchandise, Pantry Goods, Gift Items) Non-perishable items may be returned within 14 days of purchase in their original, unopened condition with a receipt or proof of purchase. Customers are responsible for return shipping costs on shipped orders. To initiate a return, contact us at hello@tworiverdairy.com.
📍 Returns should be sent to: Two River Dairy & Market 22N Main Unit 2B, Manasquan NJ 08736
Damages & Issues
Please inspect your order immediately upon receipt. If your item is damaged, defective, or incorrect, contact us right away at hello@tworiverdairy.com with your order number and a photo. We'll evaluate the issue and make it right promptly.
Exceptions / Non-Returnable Items
The following cannot be returned under any circumstances:
All fresh and perishable food items Custom or special orders Sale items and promotional bundles Gift cards Exchanges We do not process direct exchanges. If you'd like a different item, please contact us to resolve the original issue and place a new order separately.
Refunds
Once your return or claim is reviewed and approved, refunds will be issued to your original payment method within 7-10 business days. Please allow additional time for your bank or credit card company to process the credit. If more than 10 business days have passed since your refund was approved, please contact us at info@tworiverdairy.com. For any questions about your order, don't hesitate to reach out — we're a small, local business and we stand behind everything we sell